A little about me

I’m Chirag Patel. I’m based in the UK, and my working life has been shaped by people, technology and the connections between them. I’ve spent more than 20 years in the technical services industry (domains, hosting, data centres and infrastructure), building my career from frontline technical support through engineering, operations and business leadership. Today, my focus is on helping small and medium-sized businesses connect their ambitions for AI with the infrastructure they need to support them.

I started on the phones in the dial-up days, helping customers get online and resolve problems with their connection and browser settings. I’ve since seen the industry evolve through broadband and cloud computing, and now into the age of AI. Working directly with customers taught me to listen carefully, explain things clearly and understand the problem before reaching for a solution.

My approach to leadership is grounded in that progression. I care about clear communication, practical decisions and giving technical work a business purpose. Whether I’m discussing an integration, a supplier relationship or an AI requirement, I want to understand what success looks like for the customer and the team delivering it. The technology continues to evolve, helping people make good use of it remains the thread running through my career.